Effective Date: March 2026 · Last Updated: March 2026
Governing Law: Republic of Zambia
Nekacheya Travel & Tours (“we”, “our”, or “us”), based in Livingstone, Zambia, is committed to protecting the privacy of every person who visits our website, makes an enquiry, books a tour, volunteers at our school, or subscribes to our newsletter. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the rights you have over your data.
By using www.nekatours.com or our services, you agree to the practices described in this policy.
1. Our Privacy Promise
Your trust is our most important asset. Here is our commitment to you:
- We will safeguard your information to strict standards of security and confidentiality.
- We will collect only the minimum information necessary to deliver our services and keep you informed.
- We will only permit trained, authorised employees to access your personal information. Any misuse is subject to disciplinary action.
- We will not share your information with external organisations unless we have disclosed this to you in advance, you have consented, or we are required to do so by law.
- We will require any third-party service providers we engage to meet our privacy standards and permit us to audit their compliance.
- We will keep your information accurate and up to date, and tell you how to access or correct it.
- We will never sell your personal data or email address to any third party.
2. Who We Are
Nekacheya Travel & Tours is a registered tour operator specialising in tailor-made safari and travel experiences across Zambia, for individual travellers, families, and small groups.
For all privacy-related enquiries, please contact us:
- Email: info@nekatours.com
- Phone: +260 977 311 547
- Address: Livingstone, Southern Province, Zambia
3. Information We Collect
a) Information You Provide Directly
- Full name, email address, phone number, and nationality — when you submit an enquiry or request a quote
- Travel preferences, trip dates, group size, and special requirements — to build your personalised itinerary
- Passport details and emergency contact information — when confirming a booking
- Payment information — processed securely via our payment partners (we do not store card details on our systems)
- Volunteer application details — if you apply to volunteer at Nekacheya School
b) Newsletter & Marketing Subscriptions
- Your name and email address when you subscribe to our newsletter or opt in to receive travel updates, promotions, or blog content
- Your stated communication preferences
c) Information Collected Automatically
- IP address, browser type, device type, and pages visited — collected automatically when you browse our website via cookies and analytics tools
- Referring website or search terms used to find us
d) Information from Third Parties
- Reviews or messages submitted via TripAdvisor, Google, or social media
- Referrals from partner organisations such as Africa’s Eden, KAZA Region, and Zambia Tourism Agency
4. How We Use Your Information
Bookings & Service Delivery
- To respond to enquiries and prepare customised itineraries
- To confirm and manage bookings, including coordinating with accommodation providers, park authorities, and transport operators
- To communicate essential trip details before, during, and after your safari
Newsletter & Marketing Communications
- To send our newsletter, travel inspiration, new tour announcements, and seasonal promotions — only if you have subscribed or given explicit consent
- To personalise communications based on your travel interests
- You may unsubscribe at any time by clicking “Unsubscribe” in any email we send, or by emailing info@nekatours.com. We will action all requests within 5 business days.
Website Improvement & Security
- To analyse how our website is used and improve the visitor experience
- To detect and prevent fraudulent or unauthorised activity
Legal & Compliance
- To comply with applicable laws and regulations in Zambia and any relevant jurisdiction
- To enforce our Terms & Conditions and protect our legal rights
5. Legal Basis for Processing
We process your personal data on the following legal grounds:
- Contract performance — to fulfil a booking or respond to a pre-booking enquiry
- Consent — for newsletter subscriptions and marketing communications
- Legitimate interests — for website analytics, security, and service improvement
- Legal obligation — to comply with applicable laws
You may withdraw consent for marketing at any time without affecting any other processing.
6. Newsletter & Communications
When you subscribe to our newsletter, you can expect to receive:
- Travel inspiration, safari tips, and destination guides for Zambia
- New tour and itinerary announcements
- Seasonal promotions and special offers
- Community updates, including news from Nekacheya School
Managing your preferences:
- Unsubscribe at any time via the link in every email we send
- Email info@nekatours.com to update your preferences or request removal
- Unsubscribe requests are processed within 5 business days
We will never add you to our mailing list without your explicit consent, and we will never share or sell your email address to any third party.
7. Sharing Your Information
We do not sell, trade, or rent your personal information. We may share it only in the following limited circumstances:
- Service providers & suppliers — accommodation providers, national park authorities, transport operators, and activity partners, solely to deliver your booked experience. All such parties are contractually required to handle your data responsibly.
- Partner organisations — such as Africa’s Eden, KAZA, and Zambia Tourism Agency, only where relevant to your booking or with your prior consent
- Legal authorities — when required by Zambian law or a valid legal process
- Business transfers — in the event of a merger or sale of business assets, with appropriate data protection safeguards
8. International Data Transfers
As an international tourism business, your data may be processed or stored outside Zambia — for example, via our website hosting platform or email marketing tools. By using our website and communicating with us electronically, you acknowledge this. We take appropriate steps to ensure your data remains protected wherever it is processed.
9. Cookies
Our website uses cookies to improve your browsing experience. We use them to:
- Remember your preferences and settings
- Analyse website traffic and usage patterns
- Support third-party integrations such as Google Maps and TripAdvisor
You can manage or disable cookies through your browser settings at any time. Please note that disabling cookies may affect some functionality on our website.
10. Data Retention
We retain your personal information only for as long as necessary:
- Booking and guest records — up to 7 years for legal and accounting compliance
- Enquiry data where no booking was made — up to 12 months
- Newsletter subscriber data — until you unsubscribe
- Website analytics data — in aggregate form for up to 24 months
When data is no longer required, we delete or anonymise it securely.
11. Your Rights
You have the following rights regarding your personal data:
- Right to access — request a copy of the data we hold about you
- Right to rectification — request correction of inaccurate or incomplete information
- Right to erasure — request deletion of your data, subject to legal obligations
- Right to restriction — request that we limit how we process your data
- Right to object — object to processing for direct marketing or on legitimate interest grounds
- Right to data portability — receive your data in a structured, machine-readable format
- Right to withdraw consent — for any processing based on your consent, including newsletter subscriptions
To exercise any of these rights, email us at info@nekatours.com. We will respond within 30 days. We will not charge a fee for reasonable requests.
12. Children’s Privacy
Our services are not directed at children under the age of 16. We do not knowingly collect personal data from children without verifiable parental or guardian consent. If you believe a child has submitted personal information to us without consent, please contact us and we will delete it promptly.
13. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or loss. These include:
- Secure HTTPS connections on our website
- Restricted internal access to personal data, limited to authorised staff only
- Use of reputable, security-compliant third-party platforms for payment processing and communications
While we strive to protect your data, no internet transmission can be guaranteed 100% secure. If you have specific concerns, please contact us directly.
14. Third-Party Links
Our website contains links to external sites including TripAdvisor, social media platforms, and partner organisations. This Privacy Policy applies only to www.nekatours.com and our direct services. We encourage you to review the privacy policies of any third-party websites you visit.
15. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on our website with a revised “Last Updated” date. For significant changes that affect how we use your data, we will notify active newsletter subscribers by email.
We will not use your previously submitted personal information in a manner materially inconsistent with this policy without your prior consent.
16. Contact Us
For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please get in touch:
- Email: info@nekatours.com
- Phone: +260 977 311 547
- Address: Livingstone, Southern Province, Zambia
- Website: www.nekatours.com
We are committed to resolving all privacy concerns promptly and transparently.
